Nebraska Animal Medical Center at 5720 Old Cheney Road in Lincoln, Nebraska

Customer Reviews about Nebraska Animal Medical Center

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  DO NOT BOARD YOUR ANIMAL AT THIS PLACE. Our puppy was nuetered and had his dew claws (front) removed due to a deformity that would cause an infection if left unchecked. We had the procedure done at our normal vet. We had to leave town for one night. Due to the recent procedure our puppy still had bandages wrapped around his front legs. I asked for him to be boarded in a suite - which wasn't done. I paid additional for "day care" which was one on one play which I instrcuted he could not run or jump due to the recent surgery. It was only so he got some attention. I instructed the office that his bandages must remain clean and dry. The morning we picked our puppy up, his bandages were soaking wet, yellow, and smelled like pee. Whatever kennel they placed him in, was forcing him to sit in his own pee. I called to talk to the manager about this. He wasn't available, I left my number and didn't get a call back for three days. I called the office and requested to speak to the manager. Again I was told he wasn't available and they requested my phone number again. I said I was in a meeting from a specific time and they would need to call after that time. When does the manager call me? Two minutes into my meeting. He left a voice mail that accused my puppy of tipping over his waterbowl and that is why his paws and bandages were wet. He did apologize and said they should have replaced the bandages before sending him home. However, it was not water. It was pee. He was freshly groomed the day prior to his surgery since he wouldn't be able to take a bath or get his nails trimmed for at least three weeks. He smelled like pee, my dog is white and where he was wet was yellow. Water is not yellow. His bandages were completely soaked and we were forced to wash our dogs fresh surgery site which is highly NOT recommended. There was no compensation for our visit. No explanation as to why this happened. I will never return to this center. They have no regard for the safety of their animals. Fortunately our puppy did not experience any infection from their neglect. Please, for the safety of your animal, do not board here. You are better off finding a sitter.
  June 13, 2017

  by Sara Sayre
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  Although the puppy plan itself was reasonably priced for the monthly prescriptions and spay, it didn't include much else. We were caught off guard 3 times about unexpected costs, even after calling to check the day ahead. We were also constantly waiting, despite the number of doctors they had. And the organization of records and record communication were disappointing (ie using my spouse's number to return a call I made, while he was at work; forgetting that our dog had been weighed and making us come in twice in one month just to refill a prescription). Good with animals, Bad and Expensive for Humans.
  January 01, 2017

  by Emily Osborn
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  NAMC is awesome. Professional, courteous, friendly and knowledgeable. I trust them with our precious dog. What else can I say? Isn't that what you look for when you need animal care!
  November 26, 2016

  by Sherri Flemin

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